Orders and Payment Methods
1. How can I place an order?
You can browse our website, select the products you need, add them to your cart, and then follow the checkout process to place an order.
2. What payment methods can I use?
We accept various payment methods, including credit cards, PayPal, Bank Transfer ( TT) and more. You can choose your preferred payment method at the checkout.
3. Is there a minimum order amount?
No, we do not have a minimum order amount requirement. You can order any quantity of products according to your needs.
4. How do I cancel an order or request a refund?
You can find your order in the order history page and then select the option to cancel the order or request a refund. Please note that cancellation and refund policies may vary, so be sure to check our refund policy page for specific details.
Product Information
5. What colors and sizes are available for your LED strips and strings?
We offer a variety of colors and sizes for LED strips and strings to meet different needs. You can check the available options on the product pages.
6. How do I install these LED strips and strings?
Installation methods may vary by product, but detailed installation instructions are usually included. If you need additional assistance, feel free to contact our customer support team.
7. Do I need additional accessories to install these products?
We typically provide information about the necessary accessories in the product descriptions. Please read the product page carefully to ensure you have all the required accessories.
Neon Lights and Controllers
8. How do neon lights work?
Neon lights emit light through gas discharge. Our neon light products typically come with a controller to adjust colors and brightness.
9. Can I control multiple neon lights with a single controller?
Yes, our controllers usually support the control of multiple neon lights. Please refer to the product specifications for specific information.
10. How do I set up and operate the controller?
– Controllers typically come with a user manual to guide you through the setup and operation process. If you encounter any issues, feel free to contact our customer support team.
Power and Accessories
11. Is the power adapter included with the product?
– Yes, our products usually include the required power adapter. You can find detailed information in the product description.
12. Can I purchase additional power cables or connectors separately if needed?
– Yes, we offer extra power cables and connectors that you can purchase separately to meet your needs.
Delivery and Returns
13. Do you offer international shipping for your products?
– Yes, we provide international shipping services. You can select the applicable delivery options during checkout.
14. What should I do if I receive damaged products?
– If you receive damaged products, please contact our customer support team immediately and provide relevant photos and detailed information. We will assist you in resolving the issue.